Return and Refund Policy
Return & Refund Policy
At Selltrend.store, your satisfaction is our priority. If you’re not completely happy with your purchase, we offer a clear and hassle-free return and refund process.
- Return Eligibility
1.1 Return Request & Shipping
All return requests must be submitted within 30 days of receiving your order.
Requests made after 30 days will not be accepted.
Once approved, you’ll receive a prepaid return shipping label via email.
1.2 Condition of Returned Items
To qualify for a return, items must be:
Unused and undamaged
In original packaging
With all original tags and accessories included
Products that are used, altered, or damaged due to misuse will not be accepted.
1.3 Non-Returnable Items
The following products cannot be returned:
Personal-use accessories (e.g., items related to hygiene)
Final sale products
Customized or personalized items
1.4 Return Shipping Costs
Return shipping is free for all eligible items.
No additional return fees apply.
- Refund Process
Once your returned item is received and inspected, refunds are issued to your original payment method within 10 business days.
You’ll receive an email confirmation once your refund has been processed.
- Delayed or Missing Refunds
If you haven’t received your refund after 10 business days:
Check with your bank or payment provider.
Contact your credit card issuer for updates.
If issues persist, email us at support@selltrend.store for assistance.
- Damaged or Defective Items
If your order arrives damaged or defective, contact us within 24 hours of delivery.
Send photos of the issue along with your order number to support@selltrend.store.
We’ll provide a replacement, refund, or exchange based on your preference.
- Exchange Policy
We gladly accept exchanges. If you’d like to swap an item, submit an exchange request and we’ll guide you through the next steps.
- Contact Information
Business Name: Selltrend LLC
Phone: +1 (909)-270-4340
Email: support@selltrend.store
Address: 5187 Edison Ave, Chino, CA 91710, United States
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (EST)
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